Troubleshooting

Solutions for deposits, bots, and other common problems.

13Articles

82 min readTotal Reading Time

Beginner / IntermediateDifficulty

Common Bot & Order Error Messages (and What They Mean)

Understand the bot and order error messages your Freya bot shows — what each means, which ones you fix, and which the exchange clears on its own.

Jun 2, 2026

My Bot Made a Loss — Is Something Wrong?

TroubleshootingBeginner

7 min read

My Bot Made a Loss — Is Something Wrong?

How to tell a normal losing trade from a real bot error on Freya, so you know when a red deal is just the market and when something needs checking.

Jun 2, 2026

Fixing exchange API key connection errors

TroubleshootingIntermediate

7 min read

Fixing exchange API key connection errors

Fix exchange API key connection errors on Freya, from Invalid Key, IP, and permission issues to the OKX passphrase, so your bot connects and trades.

Jun 1, 2026

TroubleshootingBeginner

5 min read

Can't Log In or Lost Your 2FA Device?

Locked out of your Freya account? Reset a forgotten password, sign in with Google, or use a backup code to get back in after losing your 2FA device.

Jun 1, 2026

TroubleshootingBeginner

7 min read

Deposit not showing up? How to fix it

If your USDT deposit is not showing up on Freya, learn what to check, why it usually just needs blockchain confirmations, and how to get it credited.

Jun 1, 2026

My deal won't close or position stays open

TroubleshootingIntermediate

7 min read

My deal won't close or position stays open

If your deal won't close or your position is still open on the exchange, learn the common reasons it happens and how to safely close it on Freya.

Jun 1, 2026

Not getting notifications? Fixes that work

TroubleshootingBeginner

5 min read

Not getting notifications? Fixes that work

Telegram and email alerts not arriving? Learn why Freya trading notifications are off by default and how to enable them and connect Telegram to fix it.

Jun 1, 2026

Why Did My Bot Open a Trade I Didn't Expect?

TroubleshootingBeginner

6 min read

Why Did My Bot Open a Trade I Didn't Expect?

Learn the legitimate reasons a Freya bot opens an unexpected trade so you can match it to your settings and decide whether to let it keep running.

Jun 1, 2026

TroubleshootingIntermediate

7 min read

Why Did My Bot Pause or Stop?

Learn why your Freya bot paused or stopped and how to fix the usual causes fast, from insufficient balance to API key problems and futures settings.

Jun 1, 2026

Why is my bot not trading? Bot status guide

TroubleshootingBeginner

7 min read

Why is my bot not trading? Bot status guide

Learn why your bot isn't trading on Freya, usually just waiting for its entry conditions, plus what each bot status means and how to fix common errors.

Jun 1, 2026

TroubleshootingIntermediate

5 min read

Why Is My Profit Lower Than I Expected?

Learn why your net profit is lower than expected on Freya, and how exchange trading fees, the 20% performance fee, and futures funding shrink your gains.

Jun 1, 2026

Why Is My Withdrawal Pending, Rejected, or Refunded?

TroubleshootingBeginner

6 min read

Why Is My Withdrawal Pending, Rejected, or Refunded?

Learn what Pending, Rejected, and Refunded mean for your Freya withdrawal, why review takes 1-5 days, and how a rejected amount returns to your balance.

Jun 1, 2026

Deposited on the wrong network or wrong token

TroubleshootingBeginner

5 min read

Deposited on the wrong network or wrong token

Deposited on the wrong network or sent the wrong token to Freya? Learn why it isn't credited automatically, what recovery to expect, and how to avoid it.

Jun 1, 2026

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