Ask Freya AI: The In-App Chat Assistant and Your Daily Questions
Most people meet Freya AI through its backtest analysis, the quant review it writes for your results. But there is a second, more everyday side to it that many users never notice: a chat assistant that lives in your dashboard and answers your questions in plain language, whether you are stuck on a setting, confused by a term, or just want to understand how something works.
It is genuinely useful, and every plan gets a daily allowance of questions. Here is what it does and how to get the most from it.
Key Takeaways
- Freya AI includes a chat assistant in your dashboard, available on every page, alongside its backtest analysis.
- It has a free guided mode, a menu that walks you through common tasks and troubleshooting, which uses none of your question allowance.
- It also answers open questions in plain language: how a feature works, why your bot did something, or what a trading term means.
- Each plan gets a daily allowance of AI questions: 3 a day on Free, 50 a day on Plus, and 200 a day on Pro.
- It answers grounded in Freya's own help content, and when it is unsure it points you to human support rather than guessing.
- It is help and education, not financial advice; it will not tell you what to buy or sell.
For the analysis side of Freya AI, see Freya AI explained.
The chat has a free guided menu for navigating the platform and fixing common issues, which costs nothing from your allowance, and an AI question mode for anything else, which draws on your daily allowance. Use the menu for "where do I find X," and ask a real question for "why did Y happen" or "explain Z."
Where to Find It
The chat assistant sits in your dashboard and is available on every page, so it is there the moment a question comes up. You do not have to navigate anywhere special or leave what you are doing. See a setting you do not understand while building a bot? Open the chat right there and ask.
The Free Guided Mode
Part of the assistant is a guided menu: a set of buttons that walk you through common tasks and troubleshooting steps, like connecting an exchange, creating a bot, or working out why something is not behaving. This mode is free and does not touch your daily question allowance. It is the fastest way to handle the "where is this" and "how do I do that" questions, and because it is button-driven it gives you consistent, reliable steps rather than a fresh answer each time.
Reach for the guided menu first for navigation and standard how-to. Save your question allowance for the things a menu cannot answer.
The AI Question Mode
For everything the menu does not cover, you can ask the assistant a question in your own words. It answers in plain language, grounded in Freya's own help content, and it is good at three kinds of question:
- How the platform works. "What does the pre-placed order setting do?" or "How is my average entry calculated?"
- Why something happened. "Why isn't my bot trading?" at a general level, pointing you at the likely reasons and where to check.
- What a term means. "What is a safety order?" or "Explain profit factor." It doubles as a trading tutor.
When it is not sure, it does not invent an answer. It tells you it cannot confirm something and points you to human support, so you always have a next step.
Your Daily Allowance
The AI question mode has a daily allowance that scales with your plan:
| Plan | AI questions per day | Guided menu |
|---|---|---|
| Free | 3 | Unlimited, always free |
| Plus | 50 | Unlimited, always free |
| Pro | 200 | Unlimited, always free |
The free guided menu is always unlimited; the allowance applies only to open AI questions. Three a day on Free is enough to get unstuck regularly, while Plus and Pro give you room to lean on it as a daily working tool. If you find yourself hitting the Free limit often, that is usually a sign the assistant is earning its keep, and a reason to look at the plans.
Putting It to Work
- Use the menu for navigation. "Where do I find X" and standard how-to are faster and free through the guided menu.
- Ask real questions for understanding. Save your allowance for "why did this happen" and "explain this," where a written answer helps.
- Treat it as a tutor. It explains trading concepts as readily as platform features, so it is a quick way to learn as you build.
- Trust it to escalate. When it says it cannot confirm something, take that at face value and check with support rather than pushing for a guess.
- Remember its limits. It gives information and education, never financial advice, and it will not tell you what to trade.
Frequently Asked Questions
What can the Freya AI chat assistant do?
It answers questions about how Freya works, helps troubleshoot at a general level, and explains trading concepts in plain language. It has a free guided menu for navigation and common tasks, and an AI question mode for open questions. It answers grounded in Freya's own help content and points you to human support when it is unsure.
How many questions can I ask Freya AI per day?
The daily allowance for open AI questions is 3 on the Free plan, 50 on Plus, and 200 on Pro. The free guided menu, which handles navigation and common how-to, is always unlimited and does not count against that allowance.
Does the guided menu use up my daily questions?
No. The guided menu, the button-driven mode for navigating the platform and troubleshooting common issues, is free and unlimited. Only open questions you type in your own words draw on your daily allowance.
Does Freya AI give trading advice?
No. It provides platform help and general trading education, not financial or investment advice. It will not tell you what to buy or sell or predict prices. For questions it cannot verify, it points you to human support rather than guessing.